To all who may read this, sit back and hope you can experience professionalism as easy and as comfortable as I did. From the moment I made the initial call to the company’s telephone receptionist I felt special. That warm “fuzzy” feeling was extended further when the following afternoon I was visited by Nar Lopez, the company’s (Taylor Heating and A/C) Comfort Advisor. Nar, as I now choose to call him, was extremely personable, knowledgeable, helpful, and most importantly, he listened. We went to each room of my home discussing the needs and priorities for weatherized comfort in each room’s scenario. We finally settled into the living room discussing specific ratings of equipment for this and that and exactly how a ductless system would be more than beneficial to what I have been accustomed to with a current 30 year old Coleman heat pump and forced air furnace as my go to comfort system.This time, I listened. What he elaborated on was the virtual sense of comfort I would be feeling from the ductless system itself, the ease of operation, the satisfaction I would feel when I reviewed my PSE energy usage and to see the actual reduction in kilowatt hours used month and month after month. continued…